Return Policy

Mulch and Soils:

• Bulk Mulch and Soils are non-returnable and non-refundable.

• Bagged Mulch and Soils:
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Your receipt is required for a return; otherwise you will receive a store credit.

Plants:

• Annuals, Perennials, Vegetables, Herbs, Tropicals & Houseplants:
  • Our policy for a return or exchange on annuals, perennials, vegetable, herbs, tropicals and houseplants is same day only. We cannot guarantee the health of a plant that has been off our lot for longer than 24 hours.
  • Your receipt is required for a return; otherwise you will receive a store credit.

• Nursery Stock:
  • We offer a 6-month guarantee on nursery stock [trees and shrubs] from date of purchase in certain circumstances.
  • If your nursery stock dies we will issue a credit in the amount of 50% purchase price. Note that we will require proof before processing a credit, and usually require you bring the plant in as such proof.
  • Your receipt is required to process this transaction.

Décor:

• Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Sale items are not eligible for return.
• Your receipt is required for a return; otherwise you will receive a store credit.

Additional non-returnable items:

• Gift cards
• Sale items
• Specialty seasonal items
• Perishable items like pumpkins or apples

General:

• To complete your return, we require a receipt or proof of purchase.
• Returns/Refunds will be processed in store only; we cannot process online.
• If your request for a refund is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10-14 business days.

Any questions or concerns regarding returns or refunds are to be directed to the Manager on duty.